Terms of Service

1. Acceptance of Terms

By accessing or using the GripScroll website (gripscroll.in) or engaging GripScroll Social Media Agency for any services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.

These terms apply to all visitors, clients, and others who access or use our website. GripScroll reserves the right to update these terms at any time. Continued use of the website after any changes constitutes acceptance of the updated terms.

2. Services

GripScroll provides social media marketing, content creation, paid advertising management, and brand strategy services to businesses in India. Our services include but are not limited to:

• Social media account management (Instagram, LinkedIn, Facebook, etc.)
• Content creation (Reels, carousels, static posts, captions)
• Meta and Google paid advertising campaign management
• Brand strategy and content calendar development
• Monthly performance reporting and analytics

The specific scope, deliverables, timelines, and fees for each client engagement are defined in a separate Service Agreement signed by both parties prior to commencement of work.

3. Client Responsibilities

Clients engaging GripScroll's services are responsible for:

• Providing accurate, complete, and timely information required for GripScroll to perform the services
• Granting necessary access to social media accounts, ad accounts, and analytics platforms
• Reviewing and approving content within the agreed timeline (delays in approval may affect delivery schedules)
• Ensuring that any materials, brand assets, or information provided to GripScroll do not infringe on third-party intellectual property rights
• Complying with Meta's, Instagram's, and other platforms' terms of service and advertising policies
• Making payments according to the agreed schedule in the Service Agreement

4. Payment Terms

Payment terms are defined in the individual Service Agreement for each client engagement. General terms include:

• Services are billed monthly in advance unless otherwise agreed in writing
• A 50% upfront payment may be required for new client onboarding
• Late payments (beyond 7 days of the due date) may result in a temporary pause of services
• All fees are exclusive of applicable GST unless stated otherwise
• Refunds are not provided for work already completed and delivered

5. Intellectual Property

Content Created by GripScroll

Upon full payment, the client owns the final content created specifically for their brand (graphics, captions, scripts, and similar deliverables). GripScroll retains the right to use the work in its portfolio and case studies unless the client requests confidentiality in writing.

GripScroll's Proprietary Assets

All templates, frameworks, systems, processes, and methodologies used by GripScroll remain the sole intellectual property of GripScroll. Clients may not reproduce, distribute, or share these proprietary systems without written permission.

Client-Provided Assets

Clients represent and warrant that all materials, logos, images, and content they provide to GripScroll are owned by them or that they have the right to use them. GripScroll is not liable for any intellectual property infringement arising from client-provided materials.

6. Confidentiality

Both parties agree to keep confidential any proprietary business information shared during the engagement. This includes client business strategies, financial data, and ad account performance data. GripScroll will not share client-specific performance data with third parties without written consent, except as required by law.

7. Performance and Results

While GripScroll applies proven strategies and best practices to deliver results, social media performance depends on many factors outside our control, including platform algorithm changes, market conditions, industry competition, and the quality of client products or services.

GripScroll does not guarantee specific outcomes such as a defined number of followers, leads, conversions, or revenue. Any projections or estimates provided are based on past performance and are illustrative, not contractual commitments.

8. Termination

Termination by Client

Clients may terminate their engagement with GripScroll with 30 days' written notice. No refunds will be provided for the current billing period. Outstanding invoices must be settled upon termination.

Termination by GripScroll

GripScroll reserves the right to terminate any client engagement with 14 days' notice if the client fails to comply with these terms, engages in illegal or unethical business practices, or if the relationship becomes untenable. In such cases, any prepaid amounts for undelivered services will be refunded on a pro-rata basis.

9. Limitation of Liability

To the maximum extent permitted by applicable law, GripScroll's total liability to any client for any claim arising out of or related to services shall not exceed the total fees paid by the client in the 3 months preceding the claim.

GripScroll is not liable for:

• Indirect, incidental, or consequential damages
• Loss of revenue, profits, or business opportunities
• Damages resulting from platform algorithm changes, account restrictions, or ad account bans imposed by third-party platforms
• Any actions taken by third-party platforms that affect the delivery of services

10. Indemnification

Clients agree to indemnify and hold harmless GripScroll, its employees, and agents from any claims, damages, or expenses (including legal fees) arising from: (a) client-provided materials that infringe third-party rights; (b) the client's products, services, or business practices; or (c) the client's violation of any applicable law or platform policy.

11. Website Use

By using the GripScroll website, you agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to any part of the website or our systems
• Copy, reproduce, or distribute website content without permission
• Submit false or misleading information through our contact forms
• Use automated tools to scrape or extract data from the website

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of India. Any disputes arising from these terms or your use of GripScroll's services shall be subject to the exclusive jurisdiction of the courts in India.

13. Contact

If you have questions about these Terms of Service, please contact us:

• Email: gripscroll@gmail.com
• Email (Sales): sales@gripscroll.in
• Website: gripscroll.in/contact.html