Privacy Policy

1. Who We Are

GripScroll is a full-service social media agency based in India. We help e-commerce brands, real estate professionals, and coaches grow their businesses through strategic social media management, content creation, and paid advertising. Our website is gripscroll.in and our contact email is sales@gripscroll.in.

2. Information We Collect

Information You Provide Directly

When you use our contact form, book a call, or subscribe to our newsletter, we may collect:

• Your name and email address
• Your phone number (optional)
• Your business type and budget range
• Any message or inquiry you send us

Information Collected Automatically

When you visit our website, we may automatically collect:

• Browser type and version
• Pages visited and time spent on pages
• Referring URL (how you found our website)
• Device type (desktop, mobile, tablet)
• General geographic location (country/city level, not precise location)

This data is collected through cookies and standard web server logs. It is used only to understand how visitors use our website so we can improve it.

3. How We Use Your Information

We use the information you provide to:

• Respond to your inquiries — when you contact us through our form, we use your information to get back to you
• Schedule and conduct strategy calls — to discuss your brand's needs and whether we can help
• Send you our newsletter — if you subscribed, we send periodic emails with social media tips, case studies, and agency updates. You can unsubscribe at any time.
• Improve our services — we analyse patterns in inquiries to improve how we describe and structure our offerings

We do not use your information for:

• Selling or renting to third parties
• Automated profiling or decision-making that affects you
• Any purpose unrelated to our social media agency services

4. Who We Share Your Information With

We do not sell, trade, or rent your personal information to third parties. We may share limited information with:

• Google (Google Sheets / Google Workspace): We use Google Sheets to log contact form submissions internally. Google's privacy policy applies to data stored in their services.
• Brevo (formerly Sendinblue): We use Brevo to send transactional emails (confirmation emails when you contact us) and newsletter emails. Brevo processes your email address for this purpose. Brevo's privacy policy applies.
• Service providers necessary to operate our website — such as web hosting and domain services

All third-party providers are required to handle your information securely and only for the purposes we specify.

5. Data Retention

We retain contact form data for a maximum of 2 years from the date of submission, unless you request deletion earlier. Newsletter subscriber data is retained until you unsubscribe. You may request deletion of your data at any time by emailing gripscroll@gmail.com.

6. Cookies

Our website uses cookies to improve your browsing experience. These include:

• Essential cookies: Required for the website to function (session management, form security)
• Analytics cookies: Used to understand how visitors use our site (e.g., which pages are most visited). We use this data only in aggregate form.

You can disable cookies in your browser settings. Note that disabling essential cookies may affect how our website functions.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct any inaccurate information
• Delete your personal data from our records
• Unsubscribe from our newsletter at any time (every email includes an unsubscribe link)
• Object to us processing your data for specific purposes

To exercise any of these rights, email us at gripscroll@gmail.com with the subject line "Privacy Request." We will respond within 7 business days.

8. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our contact form data is transmitted using HTTPS encryption. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites (such as our Instagram, LinkedIn, or partner resources). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately at gripscroll@gmail.com.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

• Email: gripscroll@gmail.com
• Email (Sales): sales@gripscroll.in
• Website: gripscroll.in/contact.html